Delivery Head

Job Summary

We are seeking an experienced Delivery Head to lead end-to-end delivery operations across Networking, Data Center, Engineering, Customer Success and Sales Support functions. The role will be responsible for driving delivery excellence, customer satisfaction , project governance, operational efficiency and business growth while managing strategic customer relationships and cross-functional teams.

Roles and Responsibilities

Customer Engagement & Executive Relationship Management

• Act as the executive owner for all customer-facing delivery activities.
• Build trusted relationships with CXOs, Program Directors, Government Officials, and key customer stakeholders.
• Participate in customer meetings from proposal stage through project closure.
• Conduct executive steering committee meetings and governance reviews.
• Ensure customer expectations are managed proactively throughout the project lifecycle

Program & Project Ownership

• Establish project governance frameworks, delivery plans, milestones, and reporting structures.
• Ensure delivery adherence to scope, timelines, budget, and quality commitments.

Customer Acceptance & Sign-Off Management

• Own User Acceptance Testing (UAT) and production acceptance processes.
• Ensure all contractual deliverables are completed and accepted.
• Coordinate sign-offs from customer stakeholders.

Infrastructure Delivery Governance

• Review infrastructure sizing, architecture, scalability and performance requirements during project.
• Coordinate with OEMs, Cloud Providers, Data Center Partners and System Integrators.

Required Skills & Qualifications

• 15+ years of experience in IT Infrastructure, Networking, Data Center or Technology Services.
• Proven experience managing enterprise customers and large-scale delivery engagements.
• Strong knowledge of Networking, Data Center, Cloud, Security and Infrastructure technologies.
• Experience managing multiple projects, programs and geographically distributed teams.
• Strong commercial understanding with exposure to budgeting and P&L; management.
• Excellent communication, stakeholder management and leadership skills.
• Experience in RFP, RFQ, solution review and contract management activities.
• Certifications such as PMP, ITIL, CCNP, CCIE, Cloud Certifications or equivalent are preferred.
• Knowledge of Linux, Virtualization, Load balancing, Securities compliance.
• Technology understanding : Java, python, React / Angular, Mobile app platforms, MySQL, etc

Personality

The ideal candidate is a customer-focused leader with strong business acumen and exceptional interpersonal skills. The candidate should demonstrate strategic thinking, accountability, problem -solving capabilities and the ability to influence stakeholders at all organizational levels while driving operational excellence and business growth.